Privacy Policy
NeoCasino N.V. (hereinafter referred to as "NeoCasino" or "we") is committed to protecting the personal data and online activities of our users ("Users" or "you"). This Privacy Policy outlines how we collect, use, disclose, and protect your information.
Information We Collect
When you create an account with us, we may collect the following information:
- Your name
- Date of birth
- Address
- Email address
- Phone number (optional)
- Password
- Username
We also collect technical data when you access our website or use our services, including:
- Device type and operating system
- Browser type and version
- IP address
- Language preference
- Location data
Additionally, we may receive information from third-party sources, such as social media platforms.
How We Use Your Information
We use your personal data to provide you with a secure and enjoyable gaming experience. This includes:
- Creating and managing your account
- Processing transactions (including deposits and withdrawals)
- Providing customer support
- Personalizing the website and services based on your preferences
- Sending marketing communications (if opted-in)
Sharing Your Information
We may share your information with:
- Third-party payment processors for transaction purposes
- Our affiliates and partners for joint promotions or services
- Law enforcement agencies in accordance with applicable laws
- Regulatory bodies as required by law
However, we do not sell or trade your personal data to third parties.
Data Protection
We implement robust security measures to protect your information from unauthorized access. These include:
- 256-bit military-grade SSL encryption
- Regular software updates and security patches
- Secure servers with firewalls and intrusion detection systems
- Access controls and authentication protocols
Your Rights
You have the right to:
- Request access to your personal data
- Rectify or update your information
- Erase your account (if applicable)
- Object to processing of your sensitive data
- Withdraw consent for marketing communications (if opted-in)
To exercise these rights, please contact our support team.
Cookies and Tracking
We use cookies to enhance the website experience. Cookies are small text files stored on your device to:
- Remember your login details
- Customize the website based on your preferences
- Analyze website usage and performance
You can manage cookie settings through your browser or opt-out of tracking by contacting our support team.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting, so please check back regularly for updates.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact our support team:
Email: [email protected]